Q: Why do I have to transfer my web site? What does web site migration involve?
A: When your present hosting provider can no longer meet the requirements of your site, or when you experience continual downtime, or if you are forced to wait for hours for the customer support staff to reply to you, it might be a good idea to change your hosting provider, i.e. to move all the files for your web sites along with your databases from your present provider to your future provider. At Gleam Hosting, we realize that this can often be hard & time–consuming. That is why we’ll accomplish all that for you for free!Our knowledgeable technical team representatives will migrate your web site content from your current hosting provider to us. Our technicians have a lot of experience migrating web sites and can handle anything – from a conventional WordPress–based blog or Joomla™ web site, to a very complex, custom–built application.
Q: Website migration seems like lots of work. Just how long will it take?
A: There are lots of factors to bear in mind – the total amount of web files, the physical size of the database, the complexity of the site itself and the current workload of our website migration professionals, etc. That said, we do our best to implement all web site migrations in a 48–hour period. Smaller–sized web sites are transferred much faster – typically in under 24 hours.
Q: What data will I be required to provide to your Website Migration Department?
A: We’ll need the login details for your old web hosting provider’s Control Panel as well as the website’s name (domain name).
Q: The login info for my hosting account is delicate. How can I trust you?
Q: What about downtime? Will my web site be unavailable?
A: While we transfer your web site, it will be available both in your hosting account with us and in your account with your previous web hosting provider. When the migration is complete, we’ll make certain that everything is functioning properly and that the integrity of your web content is not compromised prior to telling you that the migration is over. After that, we will instruct you how to transfer the domain name to your hosting account with us and how to update the DNS resource records.
Q: Will my current hosting provider need to provide any information/assistance?
A: No. We’ll never touch base with your hosting provider about anything at all. They won’t be aware of the website migration either.
Q: Which hosting platforms do you support?
A: We support all Linux–based hosting platforms. Fundamentally, if we can access your Control Panel, we will be able to transfer your website.The only platforms that we do not support are closed–source web site management platforms like Wix, BaseKit, Jimdo, Website Tonight, Four Square, Mr Site, etc.