Tech Support Channels
A 60–Minute Ticket Response Time Guarantee
We offer a 60–minute response time warranty for any support ticket or email that you send to our client support staff. We will quickly answer all the general inquiries and forward right away the issue to our server administrators in case any additional assistance is required. If you make use of our Administration Services package, we’ll perform any of the included tasks at a time that has been agreed upon in advance.
A Top–Quality Support Service
Should you require assistance with our Hosting Control Panel or with any of the applications that we’ve pre–installed on the dedicated hosting server for you, don’t hesitate to contact our tech support team anytime through the ticketing system. Furthermore, in case you need assistance managing your dedicated server, you can order our Administration Services package, that includes weekly OS updates, software installation and problem troubleshooting services, server monitoring and rebooting procedures, data backup hard disk storage space, etcetera.
An Easy–to–Navigate Help Section
Our Hosting Control Panel has been preinstalled for each Linux dedicated hosting server. Among its functions is a rather useful integrated knowledgebase that will walk you step by step on how to use it. The majority of help articles also video versions which show all the operations that you can carry out in a highly illustrative manner. You can find the instructional articles and the video tutorials in the upper right corner of each section of the Hosting Control Panel.