Being able to get in touch with your cloud website hosting provider any time you have any kind of questions or encounter any problems is really important and how fast they'll respond and take action is often essential, in particular when your web site is business-oriented, as longer downtime often means losing potential clients. The support solutions are also an easy way to distinguish actual providers from resellers. The second in most cases respond only to e-mail messages or support tickets and you will need to wait for a day or maybe more so as to receive an answer. If the problem calls for a couple of responses, you may end up losing a few days in order to have a problem solved. When you use the services of a legitimate and trustworthy hosting provider, you will be able to get in touch with the support anytime and receive a quick response no matter what the problem or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Cloud Website Hosting
The customer and tech support services for all of our cloud website hosting packages are round-the-clock, therefore you can forget all about waiting for a couple of days so as to receive assistance. If you are not our client yet, you can phone us, chat with a consultant or send an email message. In case you do have an account, you'll be able to open a support ticket in addition to the other three ways of communication. You are able to choose the most appropriate way to contact us depending on where you are or what kind of device you are using. We're able to help you for almost any webhosting-related question that you may have or issue that you may encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even then the maximum response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
You can try our support services even before you get a semi-dedicated server account from our company since we have telephone and live chat support for pre-sales, billing and general queries. Our representatives can help you select the perfect plan or provide you with information about our servers, so as to verify if the system requirements for your web sites are met. When you are an active customer, you will also be able to contact us via electronic mail or via our ticketing system, that is accessible via the Hepsia web hosting Control Panel. We guarantee that when you use any of these 2 methods of correspondence, you'll receive an answer within no more than 1 hour and that’s 24/7, including weekends and public holidays. In case you have used the website hosting services of other suppliers, even big ones, you'll be able to compare the response time as it often takes an entire day for them to handle a support ticket.
24/7 Customer Support in VPS
Every single virtual private server package that we provide comes with 24/7 customer and tech support, which means that in case you experience any trouble with the pre-installed software on the machine or you have any pre-sales or general questions, you can get in touch with us anytime, even holidays and weekends. For your benefit, we offer different ways of communication - phone support with several local numbers internationally, live chat, e-mail messages as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech problems as it is much easier to track what is going on. The maximum guaranteed reply time for all the emails and tickets is an hour, but it hardly ever takes that long to get help. In case you obtain the Managed Services upgrade that we offer, our admins will also support you with any third-party software issues.
24/7 Customer Support in Dedicated Hosting
With a 1 hour max response time warranty, you will take advantage of extremely fast support when you obtain a dedicated server through our company. Our customer and technical support teams are online 24/7/365, which means that any time you open a support ticket via your billing account or you send an e-mail message related to any kind of problem with your server or the pre-installed software on it at any time of the day, you'll have a reply within the hour, even during holidays. Our ticketing system is the more suitable option if the issue in question requires more time to be resolved or in case it should be given to our administrators, because it is easier to track the communication sent on both sides. For common, sales and billing issues/inquiries, you can call us or talk to a live agent through our chat service. If you include the Managed Services upgrade to your server plan, our administrators can also assist you with third-party software set up and troubleshooting and similarly to the basic support, this service is available 24/7 as well.